Terms of Service

Last updated: March 23, 2026

1. Acceptance of Terms

By creating an account or using the Yarnie mobile application ("App") or any Yarnie device ("Device"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the service.

These Terms constitute a legally binding agreement between you and Yarnie Pty Ltd ("Yarnie", "we", "us", "our"), an Australian company.

2. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create a Yarnie account. By creating an account, you represent that you meet this requirement.

Children do not create accounts or use the App directly. Parents and guardians create and manage child profiles and are responsible for all use of the service on behalf of their children.

3. Description of Service

Yarnie provides a family communication service that enables voice calls between parents (via the App) and children (via dedicated Yarnie Devices). The service includes:

• Voice calling between the App and Yarnie Devices
• Family group management and contact controls
• Call history and activity feed
• Push notifications for incoming calls

Yarnie is not a replacement for emergency services. The service requires an internet connection and may not be available at all times.

4. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Providing accurate and current account information
• Managing your child's profile, contacts, and calling permissions
• Notifying us promptly of any unauthorised use of your account

5. Parental Controls and Child Safety

Yarnie is designed with child safety as a core principle. As a parent or guardian using Yarnie:

• You control which contacts can communicate with your child
• All contact requests require your explicit approval
• You can set calling hours to restrict when calls can be made
• You can remove contacts or block users at any time
• You consent to the collection of your child's first name for the purpose of identifying them within your family group

We do not collect personal information from children beyond what is described in our Privacy Policy. Children interact only with the physical Yarnie Device and do not have access to the App.

6. Prohibited Conduct

You agree not to:

• Use the service for any unlawful purpose
• Harass, threaten, or abuse other users
• Attempt to gain unauthorised access to the service or other users' accounts
• Interfere with or disrupt the service or its infrastructure
• Use the service to transmit harmful, abusive, or objectionable content
• Create accounts using false or misleading information
• Use the service in any way that exploits, harms, or endangers children

Yarnie has zero tolerance for child sexual abuse and exploitation (CSAE). Any content or conduct that exploits or endangers children will result in immediate account termination and reporting to relevant authorities.

7. Intellectual Property

The Yarnie App, Devices, branding, and all associated intellectual property are owned by Yarnie Pty Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the App for its intended purpose. You may not copy, modify, distribute, or reverse-engineer any part of the service.

8. Service Availability and Changes

We strive to provide a reliable service but do not guarantee uninterrupted availability. We may:

• Modify or update the App or service features at any time
• Perform scheduled or emergency maintenance
• Discontinue any feature with reasonable notice

9. Termination

You may delete your account at any time through the App. We may suspend or terminate your account if you violate these Terms or engage in prohibited conduct. Upon termination, your right to use the service ceases and your data will be handled in accordance with our Privacy Policy.

10. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be error-free, secure, or uninterrupted. To the maximum extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Yarnie Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service. Our total liability shall not exceed the amount you have paid us in the twelve months preceding the claim, or AUD $50, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

12. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will notify you through the App or via email. Your continued use of the service after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

14. Contact Us

If you have questions about these Terms, please contact us: